Job Summary

The position is in the Department of Technology Services (DTS), Systems Development and Support Office (SDSO). SDSO empowers the Judiciary by providing national information technology business services for software infrastructure; cloud-based communication, productivity, and collaboration services; independent validation and verification systems testing; and IT training.

Job Description

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience must demonstrate ALL areas defined below: Integrating ServiceNow Platform with Office 365, BMC, Atlassian, and other on-premises or cloud applications. Working with process owners to schedule jobs, events, and triggers to manage business needs and handle background work. Managing organizational change efforts across the configuration, customer, fulfiller, user, and approver communities Desired, but not required: Project Management Professional (PMP) Information Technology Infrastructure Library (ITIL v4 or v3 foundations) ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)