Navy Gold Star Program Manager
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Position ID:
25-12757482
City:
Washington Navy Yard, District of Columbia
Date Posted:
2025-07-16
Expiration Time:
2025-07-26
Job Type:
Job Category:
Management And Program Analysis
Salary:
121000 - 141000 PA
Job Summary
This position is located in the Casualty Support Program office (N95); Fleet and Family Readiness (FFR) Directorate; Commander, Navy Installations Command (CNIC) Headquarters (HQ); Washington, D.C. Incumbent serves as the Navy Gold Star (NGS) Program Manager, aiming to provide best-in-class services and support to families of the fallen by providing program oversight, coordination, direction and supervises the administration, development, and evaluation of the program.
Job Description
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following: A minimum of five years of specialized experience with the military, Department of Defense (DoD), and Navy Gold Star (NGS) program guidance. Knowledge of the CNIC, DON, and DoD organizational structures and missions. Knowledge of major command issues and ability to develop short range, mid-range and long-range goals in support of command objectives as they impact the formulation, execution, and review of the commands prioritized requirements. Requires a detailed knowledge of these issues as they affect the programs for which the incumbent is responsible. Knowledge of pertinent laws, regulations, policies, and precedents that affect wounded, ill, and injured service members. Knowledge of Navy and DoD policies, plans, and trends in areas such as injured pay and personnel actions, benefits, family support, and gift acceptance. Knowledge of the behavioral and organizational processes used in managing complex organizations. Knowledge of the federal budget process. Knowledge of the military, Department of Defense (DoD), and NGS (NGS) program guidance. Comprehensive knowledge and understanding of quantitative research design to determine the correct method(s). Knowledge and understanding of DOD and DON long term survivor assistance programs and services. Knowledge of Microsoft Office Suite, be skilled in the use of office software applications to prepare reports and use software to develop information; able to enter data in required management data systems. Knowledge of management principles and practices, including knowledge of staff and program supervision. Knowledge of the policies and practices of supervision and personnel management to adjust work operations to meet emergent or changing program requirements within available resources, establish objectives and performance goals and assess progress toward their achievement, and understand and further management goals as they affect work operations. Knowledge of CNIC's EEO policy and procedures. Skill to communicate effectively both orally and in writing with senior officials and staff of the Navy, Department of Defense, other services, other federal and community agencies as well as Navy regional offices. Requires initiative and flexibility to cover rapidly changing situations. Independent skills and sound judgment necessary to provide assessment of survivor needs and referral of survivors to appropriate resources. Ability and skill to provide effective training and briefings. Ability to maintain professional boundaries when interacting with survivors. Skill to advise senior managers on complex and sensitive issues. Skill to direct and coordinate the work of professional employees. Skill in managing, coordinating, and administering agency-wide programs. Skill in the use of various computer programs/systems including Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook). Skill in displaying tact and diplomacy when working/communicating with staff and personnel at various levels of an organizational hierarchy. Ability to understand, be sensitive to, and have empathy for survivors. Ability to develop trusting, helping relationships and to work effectively with individuals and families from diverse racial, ethnic, religious, and socioeconomic backgrounds. Analytical ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense. Ability to work cooperatively with military and civilian organizations on behalf of survivors. Ability to perform skillful oral and written communications Ability to interpret complex instructions, directives, correspondence, and to apply them to specific situations. Ability to balance change and continuity (i.e., constantly aim for customer service and program performance improvement). Ability to develop and implement a command CS strategy which integrates key command missions, program goals, and priorities. Ability to represent CNIC as an expert in CS to both internal and external representatives or customers. Ability to perform the full-range of supervisory duties. Ability to communicate orally and in writing in order to present, persuade, defend, and/or document rationale for command programs and plans.